A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived – during the COVID-19 pandemic.
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Customer Service for Hospitality and Tourism
Original price was: $65.00.$4.00Current price is: $4.00.
+ Free ShippingA fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived – during the COVID-19 pandemic.
Availability: 67 in stock
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